We do not offer residential tenant accounts. This means the bill cannot be put into a renter's name.

However, we do offer an online payment portal for tenants to pay their bills and get statements sent directly to their email. Commercial tenants do need their own account, and setting up online bill pay is a similar process. For more information on Commercial Accounts, click here.

Xpress Bill Pay is a great option for owners, property managers, and tenants. Users have their own log-in and can easily access their account from the Xpress Bill Pay app. 

To set up an account on Xpress Bill Pay, you will need:

• The account number
• The name as it appears on the bill
• Service address
• Current amount due

This information can be provided by your landlord or property management company.

We cannot provide account information because it is considered private. Sewer rights belong to the property owner, and the owner must be notified if the bill is not being paid or if legal actions need to be taken. If you are a property manager and need to verify account information, you must have documentation from the property owner on file. Please submit a Change of Address form, signed by the property owner, with the property management contact information provided.  

If you encounter any difficulty setting up your account, please reach out to the portal support line at 800-766-2350

Setting up an account in Xpress Bill Pay takes only a few minutes.  You can access the Xpress Bill Pay portal here.

STEP 1 : Go to www.xpressbillpay.com
Let’s begin at our home page by selecting the “SIGN UP” button at the top of the screen or “Create a New Account” from the login box.

STEP 2: Set Up New Account Information
Fill in the email address and password fields and click “NEXT.” Certain browsers require verification that you are not a robot. If your browser requires this, an “I’m not a robot” step will show here as well. 

Fill in the form with all of the required information. Read the Terms and Conditions and the Privacy Policy.  Select the box indicating that you have read and agree to the terms and conditions and privacy policy. When  completed, select “NEXT.”

STEP 3: Secure Verification
Next, you will need to verify your email address. Please log into your email account and open the email with the following subject line, “Verify email address for Xpress Bill Pay” from noreply@xpressbillpay.com. After clicking the “Verify Email” button, you will be automatically redirected to the screen above. Please click “CONTINUE” to log in to your new Xpress Bill Pay account.

STEP 4: Receive Text Messages
After your email address is verified, you will see a pop-up window titled “Receive Text Messages.” If you would  like to start receiving text messages regarding your account, please enter in your mobile number and select "Save Mobile Number.” By opting in, you will receive messages regarding your statements, payments, and Auto Pays (if applicable), as an additional option along with email notifications. You can edit your notification preferences in your Account Settings.

STEP 5: Locate Billing Organization
Xpress Bill Pay allows you to view and pay multiple bills to multiple billing organizations with an easy-to use interface. In order to do so, you will need to link each bill to the Xpress Bill Pay login you just created. The following steps will need to be repeated for each bill you’d like to view and pay online.

Select your city or billing organization from the list of organizations on the page. If your organization is not listed, type the name in the field below “Find your billing organization” and select “Search.”

STEP 6: Locate Account
Enter the requested information on the “Add New Account” screen. You are required to enter your billing account number and the last name or business name exactly as it appears on the bill that you have previously received. Then, select “Locate Account.” When the account is located, the information concerning the account is displayed. Please verify that your information is correct.

If the account already has a payer, (or in other words, if another Xpress Bill Pay user is linked to the same billing account you are attempting to add) the following window will appear. This typically happens in a landlord/tenant relationship, or if the previous owner did not unlink the account. You can either take over the payment, or add yourself as a payer. In both scenarios, the previous payer will be notified. If you are unsure how to proceed, please contact your billing organization or landlord.

STEP 7: Manage Accounts
You have now successfully linked your first account to your new login. If you would like to set up an Auto Pay for this account at this time, select “Set up Auto Pay” and follow the step-bystep interface. If not, click, “Not Now,” and you will be taken to your main account page. You will always be able to set up an Auto Pay at a later time. If you would like to link additional bills to your Xpress Bill Pay login, simply click the “ADD ACCOUNT” option and repeat Steps 5-7 for each additional bill you’d like to add. As you add more accounts, they will all be listed on your “ACCOUNTS” page.

The title company will contact us to obtain a final bill amount for the seller. Once the property closes, the title company will mail final payment and required documents to close your account. The account will be closed on the day prior to the closing date and the new account is started the day of closing. It is a good idea to leave a forwarding address in case there is a refund that needs to be sent to you.

The title company will have an application for you to fill out at closing. Please indicate where you would like the statements to be mailed and also provide current contact information. You will receive your first bill the 1st week of the month after the closing.

Create an account with Xpress Bill Pay. You will be able to choose the type of payment you would like to use for auto-pay, with no additional fees. If you experience any issues, please contact Xpress Bill Pay at 800-766-2350 or email: support@xpressbillpay.com.

Yes, you can set up auto pay with card or checking/savings account through Xpress Bill Pay with no additional fees.

Bills are generated on the 1st of the month and due by the 25th of the month.

Bills are due on the 25th of every month. We do have a grace period. If payment is not received by the last day of the month, there will be a $5.00 late fee applied. If the account carries a balance for more than 75 days, we will send a notice of intent to file a lien letter with the minimum payment due and there is an additional $15.00 administrative fee applied. If the account goes past 90 days without a payment or reaches a balance greater than $250.00, a lien can be filed against the property. If a lien is filed, there is a $100.00 filing fee applied to the account. If you have a delinquent account, you are welcome to contact us to discuss potential payment arrangements.

Yes! Simply set up an account on Xpress Bill Pay and select the option to go paperless.

ALREADY HAVE AN XPRESS BILL PAY ACCOUNT?

Step 1: Go to www.xpressbillpay.com and log in

Step 2: Click “View Bill” under the account you would like to be paperless

Step 3: Locate the “Paperless (Off)” button

Step 4: Click the button to turn “Paperless (On)”

REGISTER AND SIGN UP FOR PAPERLESS:

Step 1: Go to www.xpressbillpay.com

Step 2: Click “Sign Up” on the top of the screen

Step 3: Fill in your email and password, then click in the “I’m not a robot” box and follow prompts

Step 4: Complete the short registration form and click “Next”

Step 5: Go to your inbox and open the verification email, click “Verify Email” and “Continue” to log in

Step 6: Select your billing organization

Step 7: Enter your account number and last name, then click in the box to opt in for paperless and select “Locate Bill” and select “Locate Account”

Boxelder Sanitation District operates independently of local tax support. That means we depend on service and development fees for funding. The District has undergone significant growth since beginning operations in 1965, requiring District expansions, upgrades and improvements. We process 1.94 million gallons of wastewater per day and maintain 100 miles of sewer lines. This wastewater must be cleaned to meet regulatory standards and returned safely to the Poudre River. We are committed to fiscal responsibility, regulatory compliance and technical competence as stewards of the environment. Our fees are regularly reviewed by the board of directors to ensure the District is operating effectively. Please read below or visit our billing page for more details on how your bill is calculated.

There is a $35.00 base rate that is standard on every residential account. We partner with your water company and gather a winter average of water that is used. We take these readings over the months of December, January and February. Once the information is gathered and averaged, we charge $3.00 per 1000 gallons of water consumed. Example: Winter average is 3000 gallons of water consumption. $35.00 plus $9.00 for 3000 gallons, your bill is $44.00. You will have this flat rate for 1 year. We reevaluate winter averages every year, and any changes will begin on the May bill. Commercial accounts are charged by the size of the meter and pricing can be found in the Cost and Charges. Actual consumption, not winter average, is charged on commercial accounts.

We are not the trash service. Though “Sanitation” can make that a bit confusing, we only provide the wastewater service.

We are a different company than Boxelder Stormwater Authority. We provide a monthly service for wastewater only. They provide a yearly service for stormwater.

We do! The after-hours drop box is located at 3201 E. Mulberry, Unit Q. You will see “Payment Slot” to the North of the office door.