There is a $35.00 base rate that is standard on every residential account. We partner with your water company and gather a winter average of water that is used. We take these readings over the months of December, January and February. Once the information is gathered and averaged, we charge $3.00 per 1000 gallons of water consumed. Example: Winter average is 3000 gallons of water consumption. $35.00 plus $9.00 for 3000 gallons, your bill is $44.00. You will have this flat rate for 1 year. We reevaluate winter averages every year, and any changes will begin on the May bill. Commercial accounts are charged by the size of the meter and pricing can be found in the Cost and Charges. Actual consumption, not winter average, is charged on commercial accounts.
The title company will have an application for you to fill out at closing. Please indicate where you would like the statements to be mailed and also provide current contact information. You will receive your first bill the 1st week of the month after the closing.
The sewer bill needs to remain in the property owner’s name. Sewer rights belong to the owner of the property and the owner must be notified if the bill is not being paid or if legal actions need to be taken. Xpress Bill Pay is a great option for owners, property managers and tenants. The owner can create an account on Xpress Bill Pay and allow access to the tenants of the property to create a sub-account to make payments and view the bill. Tenants will need to create a user name and password. To finish setting up the account, they must be given the account number, name as it appears on the statement, service address and current amount due. If there are any issues, please contact Xpress Bill Pay at 800-766-2350.
Yes, you can set up auto pay with card or checking/savings account through Xpress Bill Pay with no additional fees.
Bills are due on the 25th of every month. We do have a grace period. If payment is not received by the last day of the month, there will be a $5.00 late fee applied. If the account carries a balance for more than 75 days, we will send a notice of intent to file a lien letter with the minimum payment due and there is an additional $15.00 administrative fee applied. If the account goes past 90 days without a payment or reaches a balance greater than $250.00, a lien can be filed against the property. If a lien is filed, there is a $100.00 filing fee applied to the account. If you have a delinquent account, you are welcome to contact us to discuss potential payment arrangements.
Please call 811 or visit the 811 website to request a locate.
The service line, also known as a lateral sewer, carries waste from your home toilets and drains to the District’s main sewer line, where it continues to the wastewater treatment plant. Most homeowners experience sewer problems in the service line, which they are responsible for maintaining and repairing.
CHECK YOUR INSURANCE
All homeowners should be aware that not all homeowners’ insurance policies will cover costs incurred with sewer backing up in their home. A standard homeowner’s policy does not include coverage for water and sewer backup. If your service line should become plugged and sewer backs up in your home, it could do several thousand dollars’ worth of damage. Please check your policy or check with your agent to be sure you are covered should a mishap occur. Mostinsurance companies do offer just a water and sewer backup coverage by itself. We are only responsible for our main line, not your service line.
The best way to avoid backups is to be careful about what you flush down your toilets and drains. We recommend adhering to the Three Ps – pee, poo and toilet paper. Anything else may result in a sewer overflow in your home, or a blockage known as a ‘fatberg’ in our sewer lines. Check out our What not to Flush for in depth information.
All homeowners should be aware that not all homeowners’ insurance policies will cover costs incurred with sewer backing up in their home. A standard homeowner’s policy does not include coverage for water and sewer backup. If your service line should become plugged and sewer backs up in your home, it could do several thousand dollars’ worth of damage. Please check your policy or check with your agent to be sure you are covered should a mishap occur. Most insurance companies do offer just a water and sewer backup coverage by itself. We are only responsible for our main line, not your service line.