Utility billing and payment questions:
How are rates determined?
How is my bill calculated?
There is a $35.00 base rate that is standard on every residential account. We partner with your water company and gather a winter average of water that is used. We take these readings over the months of December, January and February. Once the information is gathered and averaged, we charge $3.00 per 1000 gallons of water consumed. Example: Winter average is 3000 gallons of water consumption. $35.00 plus $9.00 for 3000 gallons, your bill is $44.00. You will have this flat rate for 1 year. We reevaluate winter averages every year, and any changes will begin on the May bill. Commercial accounts are charged by the size of the meter and pricing can be found in the Cost and Charges. Actual consumption, not winter average, is charged on commercial accounts.
When is my bill due?
I just purchased a home in the district, what do I need to do?
The title company will have an application for you to fill out at closing. Please indicate where you would like the statements to be mailed and also provide current contact information. You will receive your first bill the 1st week of the month after the closing.
I am selling my home and need to stop service, what do I need to do?
I am a tenant and need to put the sewer bill in my name?
The sewer bill needs to remain in the property owner’s name. Sewer rights belong to the owner of the property and the owner must be notified if the bill is not being paid or if legal actions need to be taken. Xpress Bill Pay is a great option for owners, property managers and tenants. The owner can create an account on Xpress Bill Pay and allow access to the tenants of the property to create a sub-account to make payments and view the bill. Tenants will need to create a user name and password. To finish setting up the account, they must be given the account number, name as it appears on the statement, service address and current amount due. If there are any issues, please contact Xpress Bill Pay at 800-766-2350.
Can I set up Auto payment using a credit card?
Yes, you can set up auto pay with card or checking/savings account through Xpress Bill Pay with no additional fees.
What is the late fee policy?
Bills are due on the 25th of every month. We do have a grace period. If payment is not received by the last day of the month, there will be a $5.00 late fee applied. If the account carries a balance for more than 75 days, we will send a notice of intent to file a lien letter with the minimum payment due and there is an additional $15.00 administrative fee applied. If the account goes past 90 days without a payment or reaches a balance greater than $250.00, a lien can be filed against the property. If a lien is filed, there is a $100.00 filing fee applied to the account. If you have a delinquent account, you are welcome to contact us to discuss potential payment arrangements.
Do you offer paperless billing?
How do I sign up for auto pay?
Is Boxelder Sanitation District the trash service?
Are you the same as Boxelder Stormwater Authority?
Do you have an after-hours drop box?
Sewer/Drain/Plant Questions:
How do I receive a utility locate for my project?
Please call 811 or visit the 811 website to request a locate.
Sewer pipes: What am I responsible for?
The service line, also known as a lateral sewer, carries waste from your home toilets and drains to the District’s main sewer line, where it continues to the wastewater treatment plant. Most homeowners experience sewer problems in the service line, which they are responsible for maintaining and repairing.
CHECK YOUR INSURANCE
All homeowners should be aware that not all homeowners’ insurance policies will cover costs incurred with sewer backing up in their home. A standard homeowner’s policy does not include coverage for water and sewer backup. If your service line should become plugged and sewer backs up in your home, it could do several thousand dollars’ worth of damage. Please check your policy or check with your agent to be sure you are covered should a mishap occur. Mostinsurance companies do offer just a water and sewer backup coverage by itself. We are only responsible for our main line, not your service line.
Sewer back-up, what should I do?
Call us! We can check the main sewer line and determine what needs to be done.
During office hours, Monday-Friday 9:00 am – 4:00 pm, call 970-498-0604.
After hours, call 970-567-3006
How can I avoid sewer back-ups?
The best way to avoid backups is to be careful about what you flush down your toilets and drains. We recommend adhering to the Three Ps – pee, poo and toilet paper. Anything else may result in a sewer overflow in your home, or a blockage known as a ‘fatberg’ in our sewer lines. Check out our What not to Flush for in depth information.
Who should I call in case of emergency?
Emergency Number 970-567-3006.
Check Your Insurance
All homeowners should be aware that not all homeowners’ insurance policies will cover costs incurred with sewer backing up in their home. A standard homeowner’s policy does not include coverage for water and sewer backup. If your service line should become plugged and sewer backs up in your home, it could do several thousand dollars’ worth of damage. Please check your policy or check with your agent to be sure you are covered should a mishap occur. Most insurance companies do offer just a water and sewer backup coverage by itself. We are only responsible for our main line, not your service line.
Sewer back-up, what should I do?
Call us! We can check the main sewer line and determine what needs to be done.
During office hours, Monday-Friday 8:00 am – 4:30 pm, call 970-498-0604.
After hours, call 970-567-3006
How can I avoid sewer back-ups?
Who should I call in case of emergency?
Emergency Number 970-567-3006.