Boxelder Sanitation District operates independently of local tax support. That means we depend on service and development fees for funding. The District has undergone significant growth since beginning operations in 1965, requiring District expansions, upgrades and improvements. We process 1.94 million gallons of wastewater per day and maintain 100 miles of sewer lines. This wastewater must be cleaned to meet regulatory standards and returned safely to the Poudre River. We are committed to fiscal responsibility, regulatory compliance and technical competence as stewards of the environment. Our fees are regularly reviewed by the board of directors to ensure the District is operating effectively. Please read below or visit our billing page for more details on how your bill is calculated.

There is a $35.00 base rate that is standard on every residential account. We partner with your water company and gather a winter average of water that is used. We take these readings over the months of December, January and February. Once the information is gathered and averaged, we charge $3.00 per 1000 gallons of water consumed. Example: Winter average is 3000 gallons of water consumption. $35.00 plus $9.00 for 3000 gallons, your bill is $44.00. You will have this flat rate for 1 year. We reevaluate winter averages every year, and any changes will begin on the May bill. Commercial accounts are charged by the size of the meter and pricing can be found in the Cost and Charges. Actual consumption, not winter average, is charged on commercial accounts.

Bills are generated on the 1st of the month and due by the 25th of the month.

The title company will have an application for you to fill out at closing. Please indicate where you would like the statements to be mailed and also provide current contact information. You will receive your first bill the 1st week of the month after the closing.

The title company will contact us to obtain a final bill amount for the seller. Once the property closes, the title company will mail final payment and required documents to close your account. The account will be closed on the day prior to the closing date and the new account is started the day of closing. It is a good idea to leave a forwarding address in case there is a refund that needs to be sent to you.

The sewer bill needs to remain in the property owner’s name. Sewer rights belong to the owner of the property and the owner must be notified if the bill is not being paid or if legal actions need to be taken. Xpress Bill Pay is a great option for owners, property managers and tenants. The owner can create an account on Xpress Bill Pay and allow access to the tenants of the property to create a sub-account to make payments and view the bill. Tenants will need to create a user name and password. To finish setting up the account, they must be given the account number, name as it appears on the statement, service address and current amount due. If there are any issues, please contact Xpress Bill Pay at 800-766-2350.

Yes, you can set up auto pay with card or checking/savings account through Xpress Bill Pay with no additional fees.

Bills are due on the 25th of every month. We do have a grace period. If payment is not received by the last day of the month, there will be a $5.00 late fee applied. If the account carries a balance for more than 75 days, we will send a notice of intent to file a lien letter with the minimum payment due and there is an additional $15.00 administrative fee applied. If the account goes past 90 days without a payment or reaches a balance greater than $250.00, a lien can be filed against the property. If a lien is filed, there is a $100.00 filing fee applied to the account. If you have a delinquent account, you are welcome to contact us to discuss potential payment arrangements.

Yes! Simply set up an account on Xpress Bill Pay and select the option to go paperless.
Create an account with Xpress Bill Pay. You will be able to choose the type of payment you would like to use for auto-pay, with no additional fees. If you experience any issues, please contact Xpress Bill Pay at 800-766-2350 or email: support@xpressbillpay.com.
We are not the trash service. Though “Sanitation” can make that a bit confusing, we only provide the wastewater service.
We are a different company than Boxelder Stormwater Authority. We provide a monthly service for wastewater only. They provide a yearly service for stormwater.
We do! The after-hours drop box is located at 3201 E. Mulberry, Unit Q. You will see “Payment Slot” to the North of the office door.

Please call 811 or visit the 811 website to request a locate. 

The service line, also known as a lateral sewer, carries waste from your home toilets and drains to the District’s main sewer line, where it continues to the wastewater treatment plant. Most homeowners experience sewer problems in the service line, which they are responsible for maintaining and repairing.

 

CHECK YOUR INSURANCE

All homeowners should be aware that not all homeowners’ insurance policies will cover costs incurred with sewer backing up in their home. A standard homeowner’s policy does not include coverage for water and sewer backup. If your service line should become plugged and sewer backs up in your home, it could do several thousand dollars’ worth of damage. Please check your policy or check with your agent to be sure you are covered should a mishap occur. Mostinsurance companies do offer just a water and sewer backup coverage by itself. We are only responsible for our main line, not your service line.

Call us! We can check the main sewer line and determine what needs to be done.
During office hours, Monday-Friday 9:00 am – 4:00 pm, call 970-498-0604.
After hours, call 970-567-3006

The best way to avoid backups is to be careful about what you flush down your toilets and drains. We recommend adhering to the Three Ps – pee, poo and toilet paper. Anything else may result in a sewer overflow in your home, or a blockage known as a ‘fatberg’ in our sewer lines. Check out our What not to Flush for in depth information.

Emergency Number 970-567-3006.

All homeowners should be aware that not all homeowners’ insurance policies will cover costs incurred with sewer backing up in their home. A standard homeowner’s policy does not include coverage for water and sewer backup. If your service line should become plugged and sewer backs up in your home, it could do several thousand dollars’ worth of damage. Please check your policy or check with your agent to be sure you are covered should a mishap occur. Most  insurance companies do offer just a water and sewer backup coverage by itself. We are only responsible for our main line, not your service line.

Call us! We can check the main sewer line and determine what needs to be done.
During office hours, Monday-Friday 8:00 am – 4:30 pm, call 970-498-0604.
After hours, call 970-567-3006

****Clickable what not to Flush and Grease****

Emergency Number 970-567-3006.

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